Insights into casual recruitment in Retail and Hospitality

Employer Panel – September 2019

On Tuesday 10 September, the Skills and Jobs Centre was pleased to present a panel event with a focus on gaining casual employment in the retail and hospitality industry sectors. This event was the second in a series of Industry Insight events being delivered in partnership with Wyndham City Council. The Social and Economic Inclusion team at Council are doing valuable work to deliver a number of projects including providing employment pathways to Wyndham community members with an emphasis on the Humanitarian migrant and Asylum Seeker communities. 
 
We were pleased to be joined by three local employers who are passionate about community and economic growth and were able to share some recruitment tips to those looking for casual work over the busy Christmas period.
 
The panel was made up of four members. Jonathan Bracy from the Werribee Zoo, Rebecca Pace from KFC and James Alford and Jonathan Jaboor from the Hyatt Group
 
Rebecca from KFC was the first guest speaker to discuss the career path available at The Retzos Group, who are a franchise that manage many KFC stores in Victoria.
 
The Retzos Group opened their first KFC store in 1990 in Shepparton, followed in time by another seven stores in 1997. In 1999 The Retzos Group built their first brand new restaurant in Laverton. Fast forward to 2019 and The Retzos Group is now 50 stores strong and employs over 2800 staff.
 
Rebecca explained that at KFC there is a clear progression strategy which is open to all employees. Most employees are initially employed as a team member. There is no experience required for team member roles as full training is provided to all employees. Training in Certificate III qualifications is also available for eligible employees. Once a team member turns 18 there is opportunity to progress to leading a shift. After successfully leading a shift, there is potential to lead a restaurant, and progress on to leading multiple stores. There is even the option of finally owning your own store!
The KFC brand purpose is “Always Original” and they encourage employees to be their best self, make a difference and most importantly have fun. To apply for a job at KFC head online to their website (careers.kfc.com.au), fill in the required forms selecting three stores you’d like to work in and finally upload the required documents for your application.
 
The next speaker Jonathan from Werribee Zoo provided a run down on the three different casual teams responsible for the visitor experience at the Zoo. There are between 60-70 employees in each team!

  • Visitor Services - Primarily focused on admissions and retail
  • Visitor Engagement - Primarily focused around the visitor paths, engaging with visitors with activities, talks, presentations
  • Safari guides - Primarily focused on delivering our safari tour and other visitor animal encounters

When recruiting for these roles, the main selection process is to identify which candidates have the required and preferred skills identified in the position description. If your skills and experience are a match, the next step is that you will invited to a group interview with 10-12 other candidates. There will be around 10 minutes of questions before participating in a group activity. The whole group interview can take up to two hours and Jonathan’s hot tip to go spend some time at the Zoo prior to your interview, take note of what the employees are wearing and dress similar. Look the part.
 
Jonathan’s advice to help applicants get through to interview is to triple check the accuracy of all your documents. Don’t accidentally address your documents to the wrong business or organisation – oops! Check the spelling of the person’s name you are addressing. Ensure you have read all the required selection criteria before submitting an application. You can find all job advertisements as well as a range of work experience and volunteer opportunities at zoo.org.au/about-us/careers/
 
Our final speakers for the day were James and Jonathan who are both Assistant Hotel Managers at Hyatt Place, Essendon Fields. There are currently three Hyatt Hotels in Melbourne with plans for expansion to include another three or four hotels within the next three years!
 
James and Jonathan spoke with passion about the strong values of the Hyatt Group, one of which is care.

  • Care for their employees to help them be their best.
  • Care for creating a distinct guest experience
  • Care for communities by embracing diversity and creating a culture where everyone matters.

They also spoke about several other values which all complement creating a fantastic work environment but also providing a high level guest experience. How often does an employer encourage you to have fun, not take yourself too seriously, laugh and build joy into your work? What about being encouraged to fail often in order to success sooner?
 
Some encouraging key points that from James and Jonathan’s presentation were that The Hyatt Group values communication skills over technical skills and that both had worked really hard to get a foot in the door, so don’t give up!
 
The Hyatt Group offers a range of career entry points including internships and work experience opportunities. To find the jobs available at Hyatt visit their website careers.hyatt.com/en-US/careers/ and search by location (Melbourne).
 
Need help with your Resume? Come along to the Resume workshop on Wednesday 30 October 2019 at 24 Watton Street, Werribee.
 
Need some career advice? Book a one-on-one appointment with a Careers Counsellor by calling 5225 0700
 


Posted: 25/09/2019 4:32:45 PM

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