Develop and manage quality customer service practices
SITXCCS008
30
Enhance customer service experiences
SITXCCS007
40
Establish and conduct business relationships
SITXMGT002
60
Implement and monitor work health and safety practices
SITXWHS003
30
Lead and manage people
SITXHRM003
60
Manage conflict
SITXCOM005
20
Manage diversity in the workplace
BSBDIV501
60
Manage finances within a budget
SITXFIN003
30
Manage operational plan
BSBMGT517
70
Monitor work operations
SITXMGT001
20
Prepare and monitor budgets
SITXFIN004
30
Research and comply with regulatory requirements
SITXGLC001
80
Roster staff
SITXHRM002
30
Coordinate cooking operations
SITHKOP005
100
Develop and implement a food safety program
SITXFSA004
50
Develop menus for special dietary requirements
SITHKOP004
15
Implement and monitor environmentally sustainable work practices
BSBSUS411
40
Operate a bar
SITHFAB003
35
Package prepared foodstuffs
SITHCCC004
15
Plan and monitor espresso coffee service
SITHFAB019
80
Prepare and serve espresso coffee
SITHFAB005
30
Prepare and serve non-alcoholic beverages
SITHFAB004
20
Process financial transactions
SITXFIN001
25
Provide responsible service of alcohol
SITHFAB002
10
Serve food and beverage
SITHFAB007
80
Show social and cultural sensitivity
SITXCOM002
20
Use hygienic practices for food safety
SITXFSA001
15
Use social media in a business
SITXEBS001
35
Please note that the listed electives are delivered by The Gordon but you may not need to complete all of these units to successfully complete this qualification.
If you have previously completed any of the units of competency relevant to this course, you may be eligible for Credit Transfer (CT).
Any previous relevant experience may qualify you for Recognition of Prior Learning (RPL).
Find out more about CT or RPL here.