skip to content

Hospitality Leadership Pilot Program

Next Program

Monday 3 April - Friday 9 June
Join the program

Free program

Four FREE nationally accredited modules. You can use these units to undertake further study.

Online and Zoom delivery

Study when it suits you - self-paced and fully supported. Delivered over 2 months.

This FREE online program has been designed explicitly with hospitality and tourism floor managers in mind. Having worked closely with Hospitality experts, we understand the complexities and issues that arise daily in your workplace.

This program is designed to equip you with the skills to work in a leadership position through fun, engaging online content. From dealing with difficult conversations, staffing issues, customer complaints, and finances, this four-module program is designed to provide you with solutions and tools to excel as a front-line leader.

You will cover:

BSBCMM412 Lead difficult conversations
SITXHRM009  Lead and manage people
SITXCOM010  Manage conflict 
SITXFIN009     Manage finances within a budget


Image of a group of hospitality staff professionals"If you are looking to improve your team leadership skills and gain units towards a leadership qualification, this FREE program is a great place to learn.  I found I needed 10-15 hours a week to commit to my studies, which is a manageable work/life /study balance." 

Chloe, Flying Brick Cider Company Employee


Your course starts with an online welcome session with your teacher who will walk you through the program and how the online modules work.
Unit 1 & 2

10 – 15 hours of online learning
30 hours for 3 Assessments – This is a combination of a:

  • Role play via Zoom on managing difficult conversations and,
  • An evaluation report.

Unit 3 & 4

10 – 15 hours of online learning
30 Hours for Assessments - This is a combination of a:

  • A Research piece
  • Leadership portfolio
  • Continuous improvement project
  • Manage finances within a budget research (questions)
  • Manage and report on budgets in the hospitality sector (case study assignment).

If you would like to participate in the program or if you have any further questions please contact us.