This FREE online program has been designed explicitly with hospitality and tourism floor managers in mind. Having worked closely with Hospitality experts, we understand the complexities and issues that arise daily in your workplace.
This program is designed to equip you with the skills to work in a leadership position through fun, engaging online content. From dealing with difficult conversations, staffing issues, customer complaints, and finances, this four-module program is designed to provide you with solutions and tools to excel as a front-line leader.
You will cover:
BSBCMM412 Lead difficult conversations
SITXHRM009 Lead and manage people
SITXCOM010 Manage conflict
SITXFIN009 Manage finances within a budget