Withdrawals and refunds

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Detailed information on fees and charges, withdrawing from your course and applying for a refund can be found in the Fees and Charges Brochure.

International students, VET in Schools and student undertaking a short course need to contact Customer Service for more information. 

So you’re not sure if studying or continuing the course is for you?

  1. Have a chat to your teacher. There may be options to reduce your study load or other support to help you continue. 

  2.  Check out the support services available. There is heaps of support to help you along the way. 

  3. If you still wish to withdraw you will need to complete a withdrawal and refund request form. This can be requested from Customer Service via email, phone or in person.

  4. Return the completed form to Customer Service. The withdrawal process can take up to two weeks to complete. You will be advised of the outcome via email.  

  5. Your withdrawal will automatically be assessed for a refund based on the refund rules (page 7).

  6. If you have extraordinary circumstances and didn’t receive a refund you can request an outcome review. This needs to be completed in writing with your details, reasons why you are withdrawing, and why a refund should apply. Attach any evidence to support your request (i.e. medical certificates etc). Email (or drop) the request into Customer Service .

Our training is delivered with Victorian and Commonwealth Government funding. | Authorised by the Victorian Government, Melbourne.

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The Gordon acknowledges Aboriginal and Torres Strait Islander people as the traditional custodians of the land on which we work, study and do business.
The Gordon is an inclusive workplace and welcomes people of any age, culture, religion, gender, sexuality and ability.