FAQs

Students are only to attend a campus to contribute to their education and learning.

1. All students coming to a Gordon campus during the social distancing restriction period (as defined by the Australian Government) are to ‘sign in’ to advise they are on campus. This is to ensure the safety of all students and staff during an emergency. This does not apply to apprentices attending practical classes. They will be ‘signed in’ during class.
2. All students are to follow good hygiene practices including washing their hands regularly, particularly prior to and after using computers and other equipment.
3. Students are to follow all social distancing protocols, adhering to room limits, ‘stand here’ floor signs and barrier tape.  
4. Geelong City Campus can only be entered from H building via the Latrobe Terrace carpark.

Sign in books are located at:

• Geelong City Campus – H Building foyer
• East Geelong Campus – A Building foyer
• Werribee Campus – Ground floor information desk (near lift)
• Werribee Princes Campus – In foyer

Students who do not have access to a computer at home or do not have data to learn remotely can utilise The Gordon computer labs to join digital classrooms and to undertake assignment work.
 
Students must adhere to good hygiene practices, washing their hands before and after using computer equipment and observe social distancing.
 
Computer labs are located at:

• Geelong City Campus
  • Library - H Building, Ground Floor
  • Student Hub – G North, Ground Floor
  • Café lab – G North, Ground Floor
  • Customer Service lab – Cnr H Building, Ground Floor
• East Geelong Campus – Library
• Werribee Campus – Second floor open space
• Werribee Princes Campus – WP 22 and WP24

Students can loan a Gordon laptop if they do not have access to another computer. You must have data to loan a computer.
 
Students need to reserve a laptop prior to visiting campus. Once you have reserved a computer, you will be designated a time to collect and return your laptop. See contact details below. 

• Geelong students - please email library@gordontafe.edu.au to organise.
• Werribee students - please email CustserviceWer@gordontafe.edu.au or call 5225 0666 to organise. Laptops can only be picked up from the Watton Street Campus.

• Students must present their Gordon Student ID upon pick up.
• Students are able to loan a Gordon computer for up to one month.
• Students are responsible for returning the laptop in the condition it was loaned in. Students failing to return the laptop in operable / comparable condition, who lose the laptop, or do not return it, will have the cost of the laptop added to their Gordon fees. Students will not be eligible to receive course certification until all fees are paid.
• Students are required to acknowledge they accept the loan conditions upon pick up of the laptop by completing the Student Laptop Loan Form.

Students can access Werribee Learning Centre for internet, laptops, printing and study rooms. 

A strict capacity of 35 attendees for the whole centre, as well as individual room restrictions are in place. Infection control and social distancing must be observed. 

The hours of business below will apply until Friday 29 May:
Monday 8.30am – 5.00pm 
Tuesday 8.30am – 7.00pm 
Wednesday 8.30am – 7.00pm
Thursday 8.30am – 5.00pm
Friday 8.30am – 5.00pm

The extended business hours on Tuesday and Wednesday evenings change during intra-trimester breaks. 
 

Students who are unable to use a computer can contact their teacher to learn by correspondence. Hard copies of material will be provided.

Counselling is available via email, telephone and telehealth (video) appointments. You can find more information here.

All students with a registered disability will be contacted by a Disability Liaison Officer to help support your learning.
 
Students with a registered disability or their authorised carer may contact Disability Support during business hours by contacting disabilitysupport@gordontafe.edu.au or visiting the website for further information.

Find out more information here or contact The Gordon International Office on 03 5225 0920 or email international@gorontafe.edu.au.
 

The libraries at Geelong City Campus and East Geelong Campus will be open from Monday 27 April onwards. Students are encouraged to contact their liaison librarians via email and phone for support with resources.

Opening hours:
Monday - Thursday: 8.30am to 4.00pm
Friday: 8.30am to 3.00pm
 

You can visit any of The Gordon campuses, log onto a Gordon computer and print your work.

See instructions above for visiting campus including sign in requirements.

Please email or call your teacher. They can request access to this unit for you.

You can find instructions on how to forward your email here.

Log into your eCentral account and click on MY DETAILS. If they are incorrect, request a change.

We may not have your correct email address or mobile number. See question above re: updating your details.
 

All courses advertising a mid-year intake on The Gordon website are still being delivered.  Apply online or contact Course Information courinfo@gordontafe.edu.au if you require assistance.

Yes you can access our on-site computer labs.

All VSL testing has been suspended on campus. You will be sent a link to complete the test from home.
 

Log into eCentral and select MY FINANCES, then MAKE A PAYMENT, then GENERAL PAYMENTS. It may take up to three working days to show as paid on your account.

If you are going to continue to your studies remotely utilising Gordon Online, your fees will need to be paid.

Please call Customer Service on 5225 0538 to discuss. Many short courses are continuing as scheduled. If a short course is postponed or cancelled, you will be contacted and given the option of transferring to a later date, or receiving a refund.
 

You should contact your Program Manager to discuss your options as there may be alternative arrangements that can be made for you to continue to undertake training. Our current fees and charges policy applies should you decide to withdraw.

You should contact your Program Manager to discuss your options as there may be alternative arrangements that can be made for you to continue to undertake training.  Should there be no other option, there may be a deferral option available but this will need to be discussed with your Program Manager.

You should contact your Program Manager to discuss your options as there may be alternative arrangements that can be made for you to continue to undertake training. Should there be no other option, there may be a deferral option available but this will need to be discussed with your Program Manager.

Material fees are aligned to workbooks, practical work (which may occur at a later date), printing costs and online resources (purchased or developed).

Each course utilises either one or combinations of the above.

At present we have no confirmed cases of COVID-19 at any of The Gordon campuses. 

You can find reliable and up to date information at the following government websites:

• Department of Health and Human Services

• Australian Government Department of Health

• Prime Minister of Australia: Update - COVID-19

Please follow the advice of the Department of Health and Human Services www.dhhs.vic.gov.au/victorian-public-coronavirus-disease-covid-19.

If you have a confirmed case of coronavirus, DHHS will contact The Gordon and advise of the best action to reduce the risk of further contamination.
 

The Gordon will communicate with students regarding any changes to their learning as advice comes to hand. Please ensure your contact details are up to date and that you read all Gordon emails so you have the most timely information.