FAQs

Studying at The Gordon

As of 11:59pm Sunday 22 November, Victoria moved to Last Step Restrictions. Adult and youth education activities are permitted to return to campus for students undertaking studies over summer.

For the remainder of 2020, The Gordon will continue to utilise a combination of remote online learning and on-campus practical learning. Physical distancing should still be observed when attending campus. Where physical distancing is not possible, other strategies to reduce the risk of transmission will be implemented. These include wearing a face mask (mandatory), good hand hygiene, regular cleaning of high-touch surfaces, and ensuring staff and students stay home if they are unwell.
 

LAST STEP RESTRICTIONS

How are the restrictions affecting TAFE in Geelong?
Do staff or students need a Permitted Worker Permit?
Are The Gordon’s campuses in Wyndham open?

VISITING CAMPUS

Do I need to wear a face mask on campus?
I need to visit a campus for my learning. What do I do when I get to campus?
Where do I sign in?
When will students return to campus?

LEARNING AND WELLBEING SUPPORT

I cannot learn using a computer. What can I do?
How can I access counselling support?
I am a student with a registered disability. How do I get assistance?
How can I access study support?
I am an international student. How do I get assistance?
Is the library open?
I don’t have a printer at home. Where can I print?
Where can I access food assistance during the COVID-19 pandemic?

COMMUNICATION AND TECHNOLOGY ISSUES

I don't have access to my unit through Gordon Online. How can I get this?
I don’t want to miss anything sent by my teacher. How can I forward my Gordon email to my personal email?
I need to update my contact details. How can I do this?
Why haven't I received an email or message that class delivery has changed?
I don't have a computer or enough data to work remotely. What can I do?
I have data, but no computer at home. What can I do?
What are the conditions of loaning a Gordon laptop computer?

APPLICATION ISSUES

I want to apply for a course but I don’t have access to a computer. Can I do this at a Gordon campus?
I am booked in to complete my VSL test for Diploma of Nursing. Will I still be able to do this on campus?

PAYMENTS, REFUNDS AND WITHDRAWALS

I need to pay my fees. How can I do this if I can't come into The Gordon?
I have fees owing. Do I need to continue paying these while courses are not being delivered on-campus?
I have enrolled and paid for a short course but now that we that have been told to stay at home, I have decided not to do the course. What are my options?
My course is now being delivered online. I don’t want to learn online. Can I withdraw from the course and receive a full refund?
My course is now being delivered online. I don’t want to learn online. Can I withdraw from the course and still be eligible for Free TAFE?
My course is now being delivered online. I don’t want to learn online. Can I defer my studies and continue at a later date?
If I'm not going to classes, why am I being charged material fees?

COVID-19 INFORMATION

Have there been any cases of COVID-19 at The Gordon?
Where can I find reliable information about COVID-19?
I am unwell. What should I do?

VCAL, VCE AND VETDSS

Is VCAL, VCE and VETDSS being delivered on-campus?
Is social distancing expected on-campus?

For any further enquiries call Customer Service on 1300 974 523​. 

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About The Gordon

The Gordon Institute of TAFE is one of the largest regional TAFEs in Victoria and has been helping people gain real skills for real jobs for over 125 years. We pride ourselves on delivering a great range of TAFE courses from short courses to nationally accredited training across apprenticeships, traineeships, certificates, diplomas, and advanced diplomas, which can lead you to a great career or create pathways to university.

The Gordon acknowledges Aboriginal and Torres Strait Islander people as the traditional custodians of the land on which we work, study and do business. We pay respect to their Elders, past and present. The Gordons Reconciliation Plan can be found here.

Our training is delivered with Victorian and Commonwealth Government funding. | Authorised by the Victorian Government, Melbourne.

ABN: 27 241 053 246. | TOID: 3044 | CRICOS Provider No. 00011G | © Gordon Institute of TAFE 2014