FAQs

Online and audio-visual delivery methods
The Gordon is utilising online and audio-visual delivery methods to ensure students continue to learn and reach their study goals during isolation.

Students will be fully supported during this time. 

Our teachers are delivering classes live (in real-time), using online forums and video tutorials to ensure your study time is supported, engaging and informative. Class schedules will be maintained. Hands-on learning and assessments that require class attendance are occurring as needed. Student attendance on-campus is being managed to ensure social distancing can be observed.

Work placements are dependent on the host employer and the regulating authority. Many placements will be delayed to later in the year. Further communication will be provided on a course by course basis.
 

STAGE 3 RESTRICTIONS

How are the Stage 3 restrictions affecting TAFE in Geelong?
Can students living in a Stage 3 restricted area travel to Wyndham to complete their training?

STAGE 4 RESTRICTIONS

How are the Stage 4 restrictions affecting TAFE in Wyndham?
Are The Gordon’s campuses in Wyndham still open?
What practical learning can still be delivered on-campus in Stage 4 restricted areas (Wyndham)?
Can students living in a Stage 4 restricted area travel to Geelong to complete their training?
I’m in a Stage 4 restricted area and can’t complete my practical training. How will I complete my course?

VISITING CAMPUS

Do I need to wear a face mask on campus?
I need to visit a campus for my learning. What do I do when I get to campus?
Where do I sign in?
When will students return to campus?

LEARNING SUPPORT

I cannot learn using a computer. What can I do?
How can I access counselling support?
I am a student with a registered disability. How do I get assistance?
How can I access study support?
I am an international student. How do I get assistance?
Is the library open?
I don’t have a printer at home. Where can I print?

COMMUNICATION AND TECHNOLOGY ISSUES

I don't have access to my unit through Gordon Online. How can I get this?
I don’t want to miss anything sent by my teacher. How can I forward my Gordon email to my personal email?
I need to update my contact details. How can I do this?
Why haven't I received an email or message that class delivery has changed?
I don't have a computer or enough data to work remotely. What can I do?
I have data, but no computer at home. What can I do?
What are the conditions of loaning a Gordon laptop computer?

APPLICATION ISSUES

I want to apply for a course but I don’t have access to a computer. Can I do this at a Gordon campus?
I am booked in to complete my VSL test for Diploma of Nursing. Will I still be able to do this on campus?

PAYMENTS, REFUNDS AND WITHDRAWALS

I need to pay my fees. How can I do this if I can't come into The Gordon?
I have fees owing. Do I need to continue paying these while courses are not being delivered on-campus?
I have enrolled and paid for a short course but now that we that have been told to stay at home, I have decided not to do the course. What are my options?
My course is now being delivered online. I don’t want to learn online. Can I withdraw from the course and receive a full refund?
My course is now being delivered online. I don’t want to learn online. Can I withdraw from the course and still be eligible for Free TAFE?
My course is now being delivered online. I don’t want to learn online. Can I defer my studies and continue at a later date?
If I'm not going to classes, why am I being charged material fees?

COVID-19 INFORMATION

Have there been any cases of COVID-19 at The Gordon?
Where can I find reliable information about COVID-19?
I am unwell. What should I do?
What will the tightening of restrictions mean for my learning?

VCAL, VCE AND VETDSS

Is VCAL, VCE and VETDSS being delivered on-campus?
Is social distancing expected on-campus?

For any further enquiries call Customer Service on 5225 0800​. 

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About The Gordon

The Gordon Institute of TAFE is one of the largest regional TAFEs in Victoria and has been helping people gain real skills for real jobs for over 125 years. We pride ourselves on delivering a great range of TAFE courses from short courses to nationally accredited training across apprenticeships, traineeships, certificates, diplomas, and advanced diplomas, which can lead you to a great career or create pathways to university.

Our training is delivered with Victorian and Commonwealth Government funding. | Authorised by the Victorian Government, Melbourne.

ABN: 27 241 053 246. | TOID: 3044 | CRICOS Provider No. 00011G | © Gordon Institute of TAFE 2014