FAQs

Online learning FAQs

VISITING CAMPUS

I need to visit a campus for my learning. What do I do when I get to campus?
Where do I sign in?
I don't have a computer or enough data to work remotely. What can I do?
I have data, but no computer at home. What can I do?
What are the conditions of loaning a Gordon laptop computer?
Is Werribee Learning Centre still operating?

LEARNING SUPPORT

I cannot learn using a computer. What can I do?
How can I access counselling support?
I am a student with a registered disability. How do I get assistance?
How can I access study support?
I am an international student. How do I get assistance?
Is the library open?
I don’t have a printer at home. Where can I print?

COMMUNICATION AND TECHNOLOGY ISSUES

I don't have access to my unit through Gordon Online. How can I get this?
I don’t want to miss anything sent by my teacher. How can I forward my Gordon email to my personal email?
I need to update my contact details. How can I do this?
Why haven't I received an email or message that class delivery has changed?

APPLICATION ISSUES

I want to study a course commencing in Term 3. Are mid-year intakes going ahead?
I want to apply for a course but I don’t have access to a computer. Can I do this at a Gordon campus?
I am booked in to complete my VSL test for Diploma of Nursing. Will I still be able to do this on campus?

PAYMENTS, REFUNDS AND WITHDRAWALS

I need to pay my fees. How can I do this if I can't come into The Gordon?
I have fees owing. Do I need to continue paying these while courses are not being delivered on-campus?
I have enrolled and paid for a short course but now that we that have been told to stay at home, I have decided not to do the course. What are my options?
My course is now being delivered online. I don’t want to learn online. Can I withdraw from the course and receive a full refund?
My course is now being delivered online. I don’t want to learn online. Can I withdraw from the course and still be eligible for Free TAFE?
My course is now being delivered online. I don’t want to learn online. Can I defer my studies and continue at a later date?
If I'm not going to classes, why am I being charged material fees?

COVID-19 INFORMATION

Have there been any cases of COVID-19 at The Gordon?
Where can I find reliable information about COVID-19?
I am unwell. What should I do?
What will easing of social distancing restrictions mean for my learning?

For any further enquiries call Customer Service on 5225 0800​. 

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About The Gordon

The Gordon Institute of TAFE is one of the largest regional TAFEs in Victoria and has been helping people gain real skills for real jobs for over 125 years. We pride ourselves on delivering a great range of TAFE courses from short courses to nationally accredited training across apprenticeships, traineeships, certificates, diplomas, and advanced diplomas, which can lead you to a great career or create pathways to university.

Our training is delivered with Victorian and Commonwealth Government funding. | Authorised by the Victorian Government, Melbourne.

ABN: 27 241 053 246. | TOID: 3044 | CRICOS Provider No. 00011G | © Gordon Institute of TAFE 2014