Understand your rights and responsibilities

• The Gordon will only deliver qualifications and accredited courses which The Gordon is approved to offer;
• Providing services that comply with legislation relevant to your vocational education and training;
• Provision of services that comply with any contractual agreements including offering courses to students under government subsidies.

Ensuring our students are aware if any part of the course is delivered by another company (third party) on behalf of The Gordon and the details of that arrangement which affect your studies.

Keeping you up to date on any changes that will impact your training program, such as any legislative changes, updates to the course that may result in you needing to transition to an updated version of the course, significant timetabling updates or ongoing changes to your teachers. Course transition notifications will, so far as practicable, be supported by clear guidance regarding any implications to you as a result of the change.

Provide each student for the duration of their enrolment with learning and training resources that will provide the best opportunity to successfully meet the course requirements. This includes provision of:

• qualified and industry current teachers, learning and assessment environments reflective of industry, appropriate facilities, equipment and technology required to meet the course requirements.
• assessment practices that meet the requirements of the Standards for Registered Training Organisations (RTO’s) 2015 and The Gordon’s Assessment Policy.

The Gordon is responsible for maintaining and communicating clear policy and procedures around fees and charges, refunds, and complaints, and appeals. Relevant policies and guidance documents are accessible to the student on The Gordon website and Student Portal.

Within 30 days of being assessed as meeting the requirements of your course, provided you have paid all fees, The Gordon is responsible for issuing official certification documentation. You will receive either:

• an award for the qualification supported by a list of units that form part of the full qualification; or
• a Statement of Attainment which lists all units successfully attained as part of that qualification

Note: if you are an apprentice or trainee, completion of your apprenticeship/traineeship qualification requires signoff by your employer verifying final confirmation of competency as set in the Apprenticeship/Traineeship Guidelines. The Gordon can only issue certification once this confirmation has been received.