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Customer Service

About Customer Service

Customer service is the central starting point for advice and support for students, they can assist you with:

Application and Enrolments
including Green ID, Unique Student Identifier (USI), Language, Literacy and Numeracy (LLN) assessments,
Pre-Training Reviews (PTR) and validation of documents

Fees and Payments
including advice on outstanding fees, payment plans and VET student loans  (please note all payments are cashless)
Student Counselling bookings

Course information

Timetable queries


Validation of concession cards

Student Counselling bookings

Printing credits

Student ID cards

General campus enquiries 

Student Account, Password and Log in Issues


Students can contact Customer Service in person, via phone, email or online form. 

Locations and opening hours

Find us at the following campuses:

Monday – Friday


Geelong City Campus

8:30am – 5:00pm
H Building Ground floor
See campus map


East Geelong Campus

8.00am – 4.30pm
H Building Level 1 
See campus map


Werribee Campus

8:30am – 5:00pm
24 Watton Street, Werribee
See campus map   


Werribee Princes Campus

8:30am – 5:00pm
Werribee Princes Campus
180 Princes Highway, Werribee
See campus map

OR complete the online form and we will get back to you

Quick links


Our training is delivered with Victorian and Commonwealth Government funding. | Authorised by the Victorian Government, Melbourne.

ABN: 27 241 053 246. | TOID: 3044 | CRICOS Provider No. 00011G | © Gordon Institute of TAFE 2014