About Customer Service
Customer service is the central starting point for advice and support for students, they can assist you with:
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Application and Enrolments
including Green ID, Unique Student Identifier (USI), Language, Literacy and Numeracy (LLN) assessments,
Pre-Training Reviews (PTR) and validation of documents
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Fees and Payments
including advice on outstanding fees, payment plans and VET student loans (please note all payments are cashless)
Student Counselling bookings
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Course information
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Timetable queries
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Directions
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Validation of concession cards
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Student Counselling bookings
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Printing credits
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Student ID cards
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General campus enquiries
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Student Account, Password and Log in Issues
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Students can contact Customer Service in person, via phone, email or online form.
Locations and opening hours
Find us at the following campuses:
Monday – Friday
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Geelong City Campus
8:30am – 5:00pm
H Building Ground floor
See campus map
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East Geelong Campus
8.00am – 4.30pm
H Building Level 1
See campus map
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Werribee Campus
8:30am – 5:00pm
24 Watton Street, Werribee
See campus map
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Werribee Princess Campus
8:30am – 5:00pm
Werribee Prince Campus
180 Princes Highway, Werribee
See campus map
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Hoppers Crossing Trades Campus
8:30am – 5:00pm
195 Old Geelong Road
Hoppers Crossing
See campus map
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OR complete the online form and we will get back to you
Quick links