IT essentials

• Check you are using the correct format for your username: 'studentid@gordontafe.edu.au'. 
• Check you are logged into your Gordon profile not your personal / work account. (Office 365 may default to your other accounts). 
• If still not working, retrieve your Student ID or reset your password via eCentral using the instructions below.

• Your Gordon account will automatically be locked if there are 4 incorrect login attempts on your account. 
• Use the Reset Password option via eCentral or see library staff to get your account unlocked. 
• A reset link will be emailed to you. Reset links are valid for 24 hours,
• Once your account is unlocked, you will need to manually update or delete any passwords in your browser or device that you use to access Gordon systems. If you use the old passwords your account will be locked again.  

• On eCentral click on 'Retrieve Student ID'
• Enter your personal email
• Your Student ID will be emailed/SMS’d to you

• Go to the eCentral login page and click on 'Reset Password'
• Enter your Student ID and click on 'Retrieve Password'
• Follow the email/SMS link to set a new password (within 24 hours)
• Please ensure any new password is at least 14 characters long, has upper and lower case letters, a number, special character and no quotation marks “   commas ,   underscores _   dashes  - or full stops .

To edit, delete or even add a password to your saved web browsers password manager, please select your browser below and follow the instructions provided;

• Safari
• Chrome
• Edge

1. Go to the Student Portal 
2. Click on 'Gordon Online – Your Studies' under the image banner. This will take you to a Microsoft sign in page. 
3. Type your student/staff email address in then click 'Next'.
4. Enter your Gordon password and login. 

We recommend bringing your own device (BYOD) when studying at The Gordon. Please use the guide below to choose the right laptop for your studies and set up your device. 

1. Choosing the right device

* If you are unsure if you require a general or high performance laptop, please ask your course contact before purchasing.

2. Setting up your device ready for study 

• Install Microsoft 365 (free for current students)
• Security: Ensure you have set up a PIN or password.  Remember to lock your screen when not in use. 
• Software / System updates: Ensure you have the latest operating system, antivirus, internet browsers and updates installed. 
• Power: Charge fully before class; bring your own charger.
• Be ready for online classes: If you have online classes, two screens are recommended (e.g., Zoom + course content).
• Repairs: Gordon staff cannot assist with hardware issues or repairs on personal computers or devices. Please contact your supplier or a third‑party technician.
• Internet: Set up Wi-Fi access on campus, using the instructions on this page. To access the internet on your device away from campus you will need to choose your own internet provider. Set up, security and ongoing costs for off-campus internet usage are your responsibility.

• borrow a laptop for the day from the Gordon Library
• use a desktop PC in the Gordon Library or, where available, in a classroom
• visit a computer room in City Campus (A2.14) or East campus (H1.03)

If you need assistance finding a computer to use, please ask Library staff.

Note: If you are signing in on a Gordon laptop and get an error message 'your domain isnt available', please follow these instructions to try to fix the issue. 

Accessible devices 

• Limited accessible devices are available through Disability Inclusion Support, including a C‑Pen, AlphaSmart keyboard and laptop with assistive software including Book Wizard Reader, Dragon Naturally Speaking, Talking Typer, ZoomText (magnifier/reader).  Contact Disability Inclusion Support  to find out more.

Read&Write 

• Offers text‑to‑speech, vocabulary support, research and proofreading tools. It is free for all students and staff. 

Find out how to access and use Read & Write

Responsible use of mobile phones and other devices on campus

Gordon Students / Staff

All Gordon students can access WiFi on campus by connecting to our eduroam WiFi network.  Once connected, you will also be able to get WiFi when visit other participating institutions by logging in with your Gordon email and password.

1. Go to Wi-Fi network options on your device and choose eduroam. For specific instructions for your operating system, go to: 
   • Android
   • Windows 10 or 11
   • MacOS
   • iOS (iPhone, iPad)
   • Chromebook
2. Enter your Gordon user name (YourStudentNumber@gordontafe.edu.au) and Gordon Password. 
3. Accept the certificate and approve changes if requested.
4. You should now be connected to the Internet.

Visitors from another eduroam institution

1. Go to Wi-Fi network options on your device and choose eduroam 
2. Enter your email address and password from your home institution.
3. You should now be connected to the Internet.
4. After you log in the first time your device will remember your credentials and automatically login to eduroam whenever you are on campus.

Other visitors

Visitors not from another eduroam institution should follow these instructions to obtain guest access which will create a temporary account that will expire after 8 hours

• MacBook can’t connect or keeps dropping out?  Follow these instructions.
• Windows 11 freezes on Wi‑Fi setup?  Follow these instructions. 
• Windows 11 connected to eduroam but no websites?  Follow these instructions. 
• Using a school device? Ask your school IT to remove previous management profiles/settings.
• Check you have the latest software updates. 
• Still stuck? Library staff can help during opening hours, in person, by email or Live Chat

You’ll receive Gordon communications to your preferred personal email.

You will also receive a Gordon email account, which is your username. The format is StudentNumber@gordontafe.edu.au. 

Forwarding your email

Follow these instructions if you would like to forward you emails from your Gordon email account to another email. 

If you use Microsoft Teams / Planner, it is recommended that you set the date format to day/month/year in regional settings to match the standard Australian date format.

Follow these instructions to change the date format,
 

Print, copy and scan facilities are available on campuses, and you can also print from your own device. Charges apply.  You can add additional credit to your student printing account.

Please be aware of copyright regulations when copying, scanning or printing materials. 

If you need help, please drop visit or contact the Library or Customer Service staff.

Printing credit can be added to your student printing account online. Please note there are no refunds.

1. Login to Papercut or click Click on the green 'P' at the bottom of the screen when logged in to the computer.
2. Enter your Gordon user name and password.
3. Select 'Add Credit' from the left menu bar.
4. Enter your student password again and click 'Sign in'.
5. Select the amount you want to top up and click 'Continue'.
6. Enter your billing details and click 'Continue' to be directed to an external payment system for secure pay authentication.
7. Enter your debit / credit card details and click 'Continue'.
8. You will see a “Payment Success” or “Declined Payment" confirmation and your new credit amount will be shown.

• Free while you’re a student once you have enrolled and until 3 months after you complete your course. 
• Includes Outlook email & calendar, Word, Excel, PowerPoint, OneNote, OneDrive storage and more.
• Install on up to five PCs/Macs plus five tablets.
• Login using your Gordon email (e.g. 2007237@gordontafe.edu.au) and Gordon password.

• Available on Library and selected classroom computers.  Note: it is not available for personal BYOD installs.
• Products on Adobe Creative Cloud include: Acrobat Pro, Photoshop, Illustrator, InDesign, Premiere Pro, Lightroom, Media Encoder and more.
• Sign in with your Gordon student email (choose Company or School Account if asked).