Pearson Test Centre

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Frequently Asked Questions


How do I contact Pearson?
You can contact Pearson in the following ways.

By phone

  • Within Australia call toll-free 1 800 729 282
  • Outside Australia call 00 852 3077 4927

Live chat

  • Log in to your Pearson PTE account with your username and password. 
  • Choose ‘FAQs and Contact’ from the left-hand menu. 
  • Then choose ‘I need help with PTE Academic’
  • Then choose ‘I can’t find the answer to my question’
  • Then choose ‘Live chat’ and submit your question

In writing

  • Log in to your Pearson PTE account with your username and password. 
  • Choose ‘FAQs and Contact’ from the left-hand menu. 
  • Then choose ‘I need help with PTE Academic’
  • Then choose ‘I can’t find the answer to my question’
  • Then choose ‘Write to us’ and submit your question


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Our training is delivered with Victorian and Commonwealth Government funding. | Authorised by the Victorian Government, Melbourne.

ABN: 27 241 053 246. | TOID: 3044 | CRICOS Provider No. 00011G | © Gordon Institute of TAFE 2014