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BSB30120 Certificate III in Business

Administration & Business

Next intake Ongoing 2024
TraineeshipFull-time: 12 months

Course description

Are you looking to gain an administration or customer service role? Completing this course via a traineeship while employed in a business, you will learn a broad range of skills in the workplace, along with undertaking some online study. Gain fundamental business skills and knowledge to perform a wide range of duties across various industries. Upon successful completion, you will have the relevant knowledge and skills to provide advice and support to a team.

Possible career outcomes

  • Customer Service adviser
  • Data entry operator
  • General clerk
  • Payroll officer
  • Typist
  • Word processing operator

Wondering if this industry will suit you?

We have created a very short course quiz to help you gain a little more understanding of what is required and whether you might enjoy a role in this industry. Take the quiz here.

Applications & attendance

Apprenticeship and traineeship applicants

To become an apprentice or trainee, you will first need to find an employer willing to employ you. An Australian Apprenticeship Support Network Provider can assist you with this and will also start your application and enrolment process. Find a local provider here

Contact us

Are you ready to start an aged care traineeship or want to find out more?


2024 Ongoing
Open: 1 Aug 2023
Close: 15 Dec 2024 
Traineeship:Full-time: 12 months    
2024 Ongoing
Open: 1 Aug 2023
Close: 15 Dec 2024 
Workplace  Traineeship:Full-time: 12 months    
2025 Ongoing
Open: 1 Aug 2024
Close: 15 Dec 2025 
Traineeship:Full-time: 12 months    
2025 Ongoing
Open: 1 Aug 2024
Close: 15 Dec 2025 
Workplace  Traineeship:Full-time: 12 months    


Students may need to complete some self-paced learning and assessment activities outside class time. This will be different for each course and will depend on a student’s level of skill and experience.

Class days and times in the above table are indicative. Prior to course commencement, changes may be necessary. Follow the link for more information on Attendance mode definitions. When you submit your application, please make sure you answer all the questions. Only successful applicants with complete applications will receive an offer. We issue offers as soon as possible. Follow the link for more information on Offer timing.

Many courses have limited places and high demand. We may close an intake before the date above. We recommend you apply early. If student numbers are insufficient we may cancel an intake or a course. An application does not guarantee a place in this course.

Additional attendance information

  • Trainees will be required to attend on campus workshops throughout their studies.

  • Applicants must be 16 years and over at the time of course commencement.
  • Applicants are expected to have literacy skills at Year 11 or Year 12 or Australian Core Skills Framework Level 3 and numeracy skills at Year 10 or Year 11 or Australian Core Skills Framework Level 2.
  • Any student under the age of 17 must provide an Exemption from School form prior to undertaking the course.

  • You must reside in Victoria to access Victorian Government Subsidised Fees and any incentive such as Free TAFE. Full fees apply to all non-Victorian residents.

Apprenticeship and traineeship requirements

Apprenticeship and traineeship applicants must be currently employed under a training contract and referred by their employer.

Pre-training review

Each student must complete a pre-training review as part of their application. The outcome of your pre-training review assists our teachers and trainers to better understand your capabilities prior to training and enables you to be matched to the right program. Your literacy and numeracy skills will be evaluated and you may be required to undertake a separate assessment. Follow this link for more information about literacy and numeracy skills .

Personal Learning Requirements

There are personal learning requirements for each qualification at The Gordon. These are essential personal capabilities and skills required to successfully complete the course and be ready to work in the industry.

Please review the requirements here and consider any challenges you may have in meeting them. When applying for your course, please let us know what support you may need.

Selection mode

Core Units Code Hours
Apply critical thinking skills in a team environment BSBCRT311 40
Assist with maintaining workplace safety BSBWHS311 40
Engage in workplace communication BSBXCM301 40
Participate in sustainable work practices BSBSUS211 20
Support personal wellbeing in the workplace BSBPEF201 50
Use inclusive work practices BSBTWK301 30
Elective Units Code Hours
Create electronic presentations BSBTEC303 20
Deliver and monitor a service to customers BSBOPS304 35
Design and produce business documents BSBTEC301 80
Design and produce spreadsheets BSBTEC302 35
Organise personal work priorities BSBPEF301 30
Process customer complaints BSBOPS305 30
Write simple documents BSBWRT311 30


Please note that the listed electives are delivered by The Gordon but you may not need to complete all of these units to successfully complete this qualification. If you have previously completed any of the units of competency relevant to this course, you may be eligible for Credit Transfer (CT). Any previous relevant experience may qualify you for Recognition of Prior Learning (RPL). Find out more about CT or RPL here.

Assessment is based on:

  • Hands-on projects
  • Workplace tasks
  • Written assignments

This course is eligible for Free TAFE!

Eligible Victorian students who elect to use their Free TAFE opportunity will not incur any tuition fees. Material and resources fees still apply. Follow the link for further information and to check the eligibility criteria.

FeesRateUnitIndicative Course HoursIndicative Tuition Payable by StudentMax. Indicative Government Subsidy Total
Concession Tuition AUD $1.03 per hour 480 AUD $494.00 AUD $2,205.00
Standard Tuition AUD $5.15 per hour 480 AUD $2,472.00 AUD $2,205.00
Full Fee Tuition AUD $13.86 per hour 480 AUD $6,653.00

Add the costs below to your relevant tuition fee

Resources AUD $455.00
Education Levy AUD $72.00


All fees and charges are correct at time of publication but may change without notice. The student tuition fees are indicative only. Additional fees may apply. Where GST is applicable to any courses or materials, the fee displayed is inclusive of the GST.

Which fee will I pay?

Your fees will be charged according to your eligibility for government funding. For more information, visit our Fees & Payments pages.

Fee help and student loans

VET Student Loans are available for eligible students for tuition fees ONLY.
The current years maximum VET Student Loan Course Cap is $

Payment plans may be available for eligible students who need assistance to manage their fee payments.

  • BSB40120 Certificate IV in Business

Many Gordon courses offer pathways to higher qualifications within The Gordon and in some cases, to university degrees. Your Gordon course may provide credit points which could reduce further study time. Follow the link to find more information about pathways, or contact Customer Service.

Date published: 22/07/2024 2:00:17 PM